Your Three Options
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#1 How to Enroll, Service and Renew Residential Maintenance Agreements Manual
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#2 Manual plus 12 video training sessions
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#3 Manual plus 12 video training sessions plus Ruth King coaching
Option 1: How to Enroll, Service, and Renew Residential Maintenance Agreements Manual
The residential maintenance manual has the pricing, scripts, sample agreements, and the 7 step process to grow a thriving maintenance program. This step-by-step process gives you what you need to create a maintenance agreement culture and put $1,000,000 in the bank in 10 years or less.
Option 2: Manual plus 12 Video Training Sessions
Each session is 20 to 30 minutes in length and covers a specific training topic. Sessions are stored in a secure area of HVACChannel.tv. You will be given the password to watch these sessions as many times as you'd like for a year.
The sessions are:
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Session 1: Overview Maintenance Philosophy
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Session 2: Service Technician training
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Session 3: Dispatch training
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Session 4: Technician customer service training
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Session 5: Owner’s update and training
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Session 6: Customer follow up training
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Session 7: Summer maintenance issues
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Session 8: Getting ready for fall
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Session 9: Monthly Recurring billing
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Session 10: Fall technician training
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Session 11: Technician holiday training
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Session 12: Wrap up
Option #3: Manual plus video training plus coaching
When you choose the coaching option, you will send your weekly results to Ruth King. In addition, you have the option to schedule a monthly 15 minute telephone call. The call could be for additional technician or office training, or simply to report on progress and ask questions.
With coaching and tracking we can spot some issues and take care of them before they become major crises.
More things you need to know:
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Different video sessions are held for dispatchers and service technicians, customer service personnel, managers and owners.
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You receive a step-by-step manual with scripts and letters that you can and should use.
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Sample forms and agreements (use is NOT required).
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Sample letters to be sent using the instructions accompanying the letters.
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Tracking forms (for the coaching option) are sent to you.
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Contest and activity plans are included in the manual. They can be monitored through the coaching program.